Refund and Returns Policy
Last updated: 29 October 2026
Digital editions
Because digital editions are delivered instantly and cannot be “returned”, we do not offer refunds once your access link has been sent. We will refund you in full if:
you were charged more than once for the same order, or
your link does not work and we cannot fix it within 5 business days of you telling us.
Printed editions — change of mind
You may return an unused printed book in its original condition within 7 days of receiving it. Email letstalk@valrankin.com first so we can give you the return address. You pay the cost of sending it back. Once we receive the book, we refund the purchase price (excluding the original delivery fee).
Printed editions — faulty or damaged
If your book has a printing fault (missing, blank or misprinted pages, a broken binding) or arrived damaged, email letstalk@valrankin.com within 6 months of delivery with your order details and a photo. You may choose a replacement or a full refund, including delivery costs, as provided for in the Consumer Protection Act.
Donations to PITVM
Donations are generally not refundable. If you donated in error, gave the wrong amount, or were charged twice, email letstalk@valrankin.com within 14 days and we will refund the incorrect amount in full.
How refunds are paid
Approved refunds are paid back to the original payment method through PayFast within 10 business days. Depending on your bank, it may take a few more days to reflect.
Contact
Email letstalk@valrankin.com. We reply on business days (Monday to Friday).